GetGeared Returns Policies

We're obsessed about bringing you best motorcycle gear for you and your 2 wheels at real prices. But occasionally we do get things wrong or the item you receive is not quite what you hoped. If we've made a mistake, please accept our apologies. If we could do a better job of describing the item, please let us know via the Contact Us form.

About returns in general:

You can cancel undelivered orders up to the day before despatch (the day of despatch is taken to be the day we send you an email to confirm despatch) - after that please follow the returns policies.

When you return an item to GetGeared, it is important to us that you return it unused in its original condition, with all tags attached and the item returned is protected on its journey back with the inner and outer box we used to send it to you.

Note: Please take your parcel to the nearest Post Office - Unfortunately we can’t accept liability for items lost on their way to us, so we recommend you send your parcel recorded delivery as ‘posting is not proof of receipt’.

You can:

1. Return items within 14 days of despatch FreePost

If you return an item back to us within 14 days of us shipping it to you, we’ll pay the postman!'
This applies to returns for refund or exchange. For that please use the FreePost address shown further down. But please note the exclusions stated below, the 14-day deadline and that for any order there is only one free return.

The FreePost offer is conditional on all these and we reserve the right to charge your payment details with £20.00 to cover administration and costs if those conditions are not met. Our date of despatch is the date we use to make the decision by.
Note: Free returns are limited to the operating area of the Royal Mail.

2. Return items within 90 days of despatch - no questions asked!

You can return any item back to us within 90 days of us shipping it to you - no quibbles! This applies to returns for refund or exchange. For that please use the returns address provided on the delivery note. But please note the exclusions stated below and the 90-day deadline; The refund is conditional on both. This includes faulty goods.

We will:

Refund your payment to the original card details you gave us once we've given the returned items a once-over visual check, but no later than 28 days after receipt at our customer returns centre - providing they pass the checks! Please note the Exclusions.

If you return an item to be exchanged for a different item or size, we'll process your exchange free of charge and send it to you. The first exchange per order is FREE. For any subsequent exchange we will charge you the cost of shipment detailed under 'Delivery Charges' as applicable to your location.

Exclusions:

We are unable to refund or accept the return of:

Used items: Such items are not resalable not least because of safety concerns. We strongly recommend you do not remove tags/protective stickers or go out on your bike with your new gear until you are completely satisfied that you do not require a refund.
We classify items as used if the original hang tags/protective stickers are removed.

Items damaged in transit: Sending items back in their product packaging only is not enough; items to be returned should be properly protected on their journey back with all the packaging we used to send it to you, including the product packaging and the corrugated outer box. If you send it back any other way you risk the item becoming damaged in transit and consequently you will lose all or part of your refund. The minimum handling charge for items not properly packaged is £20.00.

Special Orders: We are also unable to refund deliveries we have made to you that were ‘Special Order Items’ identified by a ‘Special Order Item’ message (Blue Message) on the product information page at point of order. We may agree to take back a ‘Special Order Item’ but you need to let us know first through the Contact Us form with your order number and the items from the order to be returned.

Batteries and battery acid: Hazardous goods transport regulations make the domestic return of these goods impossible.

The original delivery charge.

Exceptions:

If you return an item for a refund which triggered a saving or discount on your original order (for example free delivery or a saving on an associated item). The refund will be adjusted to remove the original saving or discount which no longer applies.

In a Mega Pack, we offer items together that we believe make a great team. To make it even better, we throw in an irresistible saving. As a result the returns and refund policy is different to regularly priced items:

If you return a Mega Pack for a refund please send it back as a complete set. No partial refunds can be made and all Exclusions apply;

Of course you can return individual items from the Mega Pack for exchange into a different size. All other conditions apply.

(to top)

What you need to do to return an item

No need to phone or email us, just box the goods up and send them back.

1. If you return your item within 90 days, please use the returns address provided. But just in case, here is the returns address again or download and print a returns address label:

GetGeared Returns
290 Kingston Road
Leatherhead
Surrey
KT22 7QE
UK

2. If you qualify for FreePost return, please handwrite the following address on the outer layer of the corrugated box your item arrived in:

FREEPOST RSAY-YCBK-EEKC
GetGeared
290 Kingston Road
Leatherhead
KT22 7QE

Note: This is the only address at which we accept returns.

And this is important to us:

We do need some information from you before you seal that box. Please complete the returns form that was packed with your delivery and send it to us completed together with the items to be returned.

If you cannot find the returns form, you can download a copy from our site here: Returns Form. Please complete all of the contact details section so we can get in touch with you, if we have any questions.

Our policies' single aim is that you "can't go wrong" choosing from GetGeared! If we can do something better though, let us know. We'll listen!

(to top)

LEGAL STATUS:

Returning any item within 90 days will be taken as notice of cancellation of order (or relevant part of order). Goods are provided to you on approval and legal title to the goods will not pass to you until the 90 days returns period has expired. On receipt of the goods at the GetGeared Returns Dept., GetGeared will give you a full refund of the amount paid for the goods (but not the postage) or an exchange credit as required. You must, however, return the goods to GetGeared on cancellation in order to receive a full refund or exchange in their original state and packaging. If you received a discount on your total original order including delivery charges, that discount will no longer apply if you fall below the discount threshold and the refund will be adjusted accordingly.
GetGeared is a trading name of e-Channel Partners Ltd Registered No.: 04533604 Registered Office: Quadrant House, Floor 6, 4 Thomas More Square, LONDON E1W 1YW, UK
Please note, this is NOT the returns address - this is only where the company is legally registered

(to top)